Service Desk & ITSM
Requests arriving by phone, e-mail and WhatsApp are impossible to measure. We set up a proper service desk — one queue, clear ownership, response times you can prove.
Service desk setup
One intake channel, categories, priorities and routing rules that fit your teams.
SLA management
Response and resolution targets with automatic escalation before they breach.
Incident & problem management
Fix the outage, then find and close the underlying cause.
Change & asset management
Approval workflows and a hardware and licence register that stays current.
Self-service portal
A knowledge base and request catalogue that deflects the repetitive tickets.
Reporting
Volumes, backlog, first-response times and workload per agent.
What you get
Every engagement ends with a handover pack: source code, documentation, deployment guide and training for your team.
- Every request tracked from intake to closure
- SLA breaches flagged before they happen, not after
- Repeat issues surfaced instead of endlessly re-fixed
- Monthly service reports produced automatically
Typical stack
Chosen per project. We'll tell you why, and what it costs to run.
- ServiceNow
- Jira Service Management
- Freshservice
- Zendesk
- Power BI
- Azure
Custom Software Development
Systems built around how your business actually works, not the other way round.
Explore →AI Solutions
Chatbots, agents and automation applied to real, measurable workloads.
Explore →ERP Solutions
Dynamics 365, our own Syncra ERP, plus consulting and migration.
Explore →Talk to an engineer about service desk & itsm
Bring the requirement, however rough. You'll get an approach, a timeline and an honest estimate — free, and with no obligation.